Q: Is my library branch still open? When do they open?
A: All branches will be closed and will not be open again until authorities deem it is safe to do so. We have been told we are expected to reopen in Phase 4 of the Re-Open Sask plan, which currently has no date. We're excited to see you all again, and to do so in a way that follows all guidelines and safety measures necessary,.
Q: When will programming resume at my local library?
A: Programs will resume after libraries re-open and we are able to lead community programming in a way that respects the current social gathering protocols. Staff will need some time, however, to resume planning and promotions. After reopening, stay in touch with your local branch for details.
Q: Should I return library materials I currently have out?
A: Please hold onto your library materials for now. Fines will not be charged or accumulate at this time.
Q: How do I renew my library materials?
A: You can renew materials at home using the SILS app, or by logging into your account.
Q: Can I still request and place holds?
A: No. Holds have been temporarily frozen province-wide. We will provide an update when this changes. Interlibrary Loans have also been temporarily suspended.
Q: What will happen to my holds? Will they still be there?
A: Yes, once the library branch reopens all holds will be available to pick up at the location they're currently held at.
Q: I don't have a library card. Am I still able to sign up for one while my branch is closed?
A: Yes. To sign up for a new card, click here. You will receive a temporary barcode, but you will still have access to all of our eResources. Once branches are re-opened, please be sure to stop by your local branch to receive your permanent card.
Q: I've never used your digital materials before. Where do I start?
A: We have many additional resources to help pass the time during social distancing and self-isolation. Find it all on our e-resources page, and don't hesitate to call us for further assistance.
Q: My card is expired and/or my PIN is not working. What do I do?
A: Please call us at 306-773-3186 and we will renew your card/reset your PIN for you as soon as possible. Please have the following information ready: barcode number, name, phone number, and home branch.
Q: Will library staff be in the library even if it is closed to the public?
A: At this time, no, staff will not be in the library. As the crisis begins to pass, staff may return to work with the branch closed to the public at a later date, but only on the advice of the Saskatchewan Health Authority, Public Health Agency of Canada, and the Ministry of Education.
Q: Are local library boards still meeting?
A: No, maintain social distancing. The requirement for AGMs and reports are suspended until the crisis passes.
Q: Where do I get updates about the situation at the library?
A: Watch the main page of our website, and your local branch's Facebook page.
Q: Where can I find information about COVID-19?
A: We are following information from the Government of Saskatchewan and the Public Health Agency of Canada. If you start having symptoms of COVID-19, isolate yourself from others as quickly as possible. Immediately call a health care professional or the Saskatchewan public health authority by dialing 811. They will provide advice on what you should do.