Curbside Pick-Up Service
Curbside pick-up service will start in most Chinook branches at the end of June/early July, depending on location. Contact the Chinook HQ or your local branch for specific dates and times.
We are preparing our spaces for a safe re-opening - this takes time as we consult and create library standards that take the health of our staff and patrons seriously and follow all recommendations of the provincial government and Saskatchewan Health Authority.
The Curbside Process
- You can now place holds on Chinook materials. Holds can be placed using the online catalogue, by calling your local branch, or by using the SILS library app.
- Once you are notified that your items are in, contact your branch to arrange a pickup time, starting end of June/early July.
- When you arrive, follow the directions on the signage for your safety and the safety of others. When picking up your items, please ensure physical distancing is respected. At this time, only Chinook staff are allowed inside the libraries.
- You can check the status of your holds by logging into your library account (on the app or website) or calling your branch.
Phase 1 includes programs and services that can be provided by library staff while the library facility remains closed. This includes virtual programming, e-services, phone services and/or curbside delivery. We are in this phase across most of our branches now, except for the few branches that are in renovations.
Phase 2 includes programs and services that allow patrons to enter the library facility while some services are closed. This phase allows a restricted number of patrons to enter the building to pick up holds and use a restricted number of computers. Patrons must reserve a time for computer use by using a sign-up sheet (important for contact tracing). Some programming may be led by the Children’s Programmer or the IT Programmer.
Phase 3 includes access to the materials collection. Limited browsing will be allowed, along with reference services, but patrons are discouraged from staying in the library facility for long. There may be some programming, but it must be sign-up only (no drop-ins, as per provincial regulations, as we need to be able to assist with contact tracing if possible), with limited attendance, and increased cleaning.
Phase 4 will include more typical access to library programs and services. Precautions would still be taken to allow for increased cleaning and social distancing, including following all the Saskatchewan Health Authority recommendations. This would be the end of the phases as we step into a new normal when Covid-19 is not an imminent threat to the health and safety of our communities.
Frequently Asked Questions
Can someone else pick up my holds?
Materials can only be checked out to the cardholder. If you would like to have someone else pick up your holds, please advise us when you contact us for pick-up and we can make the note on your account.
Do I need a mobile phone to pick up my holds when I arrive at the library?
As long as you've arranged with your branch of your pickup time (by email or phone), you do not need a mobile phone for pickup.
What safety measures are you implementing?
All returned items are quarantined for 72 hours before being checked in. Patrons are encouraged to quarantine materials for an additional 72 hours before bringing them into their homes. Library materials cannot be sanitized, though quarantining items can help ensure they are safe to handle. Patrons who are immune-compromised or otherwise susceptible to COVID-19 should be particularly cautious when borrowing items from the library.
Do I need to bring a bag with me to pick up my holds?
We will provide bags.
When will Chinook branch locations open for in-person visits and use?
Libraries are part of Phase 4.2 of the Re-Open Saskatchewan Plan which currently has no date attached to it. At this time, our locations remain closed to the public.
Can I donate materials?
Please do not donate materials at this time. Our Headquarters will be overwhelmed with following our new processes and catching up returns and new material.
I don't have a library card!
Call your closest branch to request to make a card, or make one online here.
Where can I find more information about COVID-19?
We are following information from the Government of Saskatchewan and the Public Health Agency of Canada. If you start having symptoms of COVID-19, isolate yourself from others as quickly as possible. Immediately call a health care professional or the Saskatchewan public health authority by dialing 811. They will provide advice on what you should do.